Online Orders

Online orders are eligible for return or exchange within 30 days of delivery, based on the delivery date shown by the carrier’s tracking information. If more than 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.

To qualify for a return or exchange, the item must be unused, free of stains or damage, and returned in its original packaging and in the same condition in which it was received. All returned items are subject to inspection. Once the return passes inspection, a refund or exchange will be processed.

To begin the return process, please email hello@ojackart.com and include:

1. Your full name
2. Your contact information
3. Your order number
4. The reason for the return or exchange
5. A few clear photos of the product.

Return Shipping Costs for Online Orders

If the return is caused by a seller error or product issue, such as:

• The item arrived damaged or defective
• You received the wrong item
• You received the wrong color, size, or variation
• The item was materially different from what was ordered

OJackArt will cover the applicable return shipping costs. Please contact us before shipping the item so we can provide return instructions.

If the return is based on customer preference or circumstances unrelated to a seller error, such as:

• The item did not fit your space or décor
• The size was not suitable
• The color did not match your room
• You changed your mind
• You no longer need or want the item
• The item was purchased as a gift and the recipient does not want it

The customer is responsible for the return shipping cost. The actual return shipping cost may be deducted from the refund. Original shipping and delivery charges are nonrefundable for customer-preference returns.

Items must be packaged securely. Customers may be responsible for any damage caused by insufficient return packaging.

In-Store Purchases

In-store purchases are eligible for return or exchange only when the item is defective or damaged at the time of purchase.

We do not accept returns for in-store purchases based on customer preference, including situations where:

• The size did not work for the customer’s space
• The color did not match the customer’s room or décor
• The customer changed their mind
• The customer no longer needs the item

Customers are encouraged to inspect and measure items carefully before completing an in-store purchase.

Can I Return an Online Order Because I Changed My Mind?

Yes. Online orders may be returned within 30 days of delivery when the item is unused, undamaged, free of stains, and returned in its original packaging and condition.

For returns based on customer preference, the customer is responsible for return shipping, and the applicable return shipping cost may be deducted from the refund.

Please email hello@ojackart.com before returning an item so we can provide the appropriate instructions.

Lost or Customer-Damaged Items

We cannot provide a refund or exchange for items that have been:

• Lost after delivery
• Damaged after receipt by the customer
• Used, stained, modified, assembled incorrectly, or damaged through misuse
• Returned without adequate protective packaging

We understand that unexpected situations may occur; however, all refund and exchange requests are subject to this policy and inspection of the returned item.